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(Policy)

CancellationPolicy

Please review our cancellation and rescheduling policy below. By booking a lesson with FL Sackville Driving Academy, you agree to these terms.

Important Notice

We understand that life happens and schedules change. We simply ask that you give us reasonable notice so we can offer your time slot to another student.

Cancellation Notice Requirements

24+ Hours Notice: Full refund or free rescheduling. No penalties apply when you cancel or reschedule with at least 24 hours notice.

Less than 24 Hours Notice: Lesson fee may be forfeited. Late cancellations significantly impact our schedule and prevent other students from booking.

No-Show: Full lesson fee is charged. If you do not show up for your scheduled lesson without any notice, the full lesson fee applies.

How to Cancel or Reschedule

To cancel or reschedule your lesson, please contact us as soon as possible using one of these methods:

Weather-Related Cancellations

In the event of severe weather conditions that make driving unsafe, we may need to cancel or reschedule your lesson. In these cases:

  • We will contact you as soon as possible
  • Your lesson will be rescheduled at no additional cost
  • No cancellation fees apply for weather-related cancellations

Road Test Appointments

For road test preparation sessions where we provide the vehicle for your test:

  • 48 hours notice required for cancellation without penalty
  • Late cancellations may result in forfeiture of the prep session fee
  • If you need to reschedule your actual road test, please contact us immediately

Refunds

Individual Lessons: Refunds are available for lessons cancelled with proper notice as outlined above.

Package Programs: Refunds for unused portions of package programs are handled on a case-by-case basis. Please contact us to discuss.

Processing Time: Refunds are typically processed within 5-7 business days.

Last updated: January 2024

Questions About Our Policy?

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us.

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